Privacy Policy

1. Introduction and Scope

FenceTiger.com ("FenceTiger," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of information obtained through our website, mobile applications, and related services (collectively, the "Services").

This policy applies to all users of our Services, including visitors to our website, individuals who submit service requests, and participants in our nationwide contractor network. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.

FenceTiger operates as a technology platform and service coordination network that connects homeowners with qualified fencing contractors throughout the United States. We are committed to transparency in our data practices and compliance with applicable privacy laws and regulations.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Submit a quote request or consultation form
• Create an account or register for Services
• Contact our customer support team
• Subscribe to newsletters or marketing communications
• Apply for financing or payment options
• Participate in surveys, contests, or promotions
• Communicate with us via phone, email, chat, or social media

This information may include:

• Full name (first, middle, last)
• Email address
• Phone number (mobile and landline)
• Property address, city, state, and ZIP code
• Project details, specifications, and preferences
• Budget range and timeline expectations
• Property ownership status
• Payment and financing information
• Communication preferences

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain technical and usage information:

• Device identifiers (IP address, device ID, advertising ID)
• Browser type, version, and language settings
• Operating system and platform information
• Pages visited, features used, and navigation patterns
• Time and date of visits, session duration
• Referring and exit pages/URLs
• Click-through and conversion data
• Search queries and interactions
• Geolocation data (with your consent)

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including data brokers, marketing partners, public databases, social media platforms, and our contractor network partners. This information may be combined with data we collect directly to enhance our Services and provide more relevant communications.

3. How We Use Your Information

We use collected information for the following business purposes:

3.1 Service Delivery and Coordination

• Connect you with qualified contractors in our nationwide network
• Facilitate project consultations, quotes, and estimates
• Schedule appointments and coordinate service delivery
• Process and manage service requests
• Provide customer support and respond to inquiries

3.2 Communications and Marketing

• Send service updates, project information, and transactional messages
• Deliver promotional content, offers, and marketing communications
• Conduct market research and customer satisfaction surveys
• Provide personalized content and recommendations
• Send newsletters and educational materials

3.3 Business Operations and Analytics

• Analyze usage patterns and optimize Services
• Conduct data analytics and business intelligence
• Develop new products, services, and features
• Manage and expand our contractor network
• Perform quality assurance and testing
• Detect, prevent, and address fraud and security issues

3.4 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and other agreements
• Protect our rights, property, and safety
• Resolve disputes and address complaints
• Maintain records for business and legal purposes

4. Information Sharing and Disclosure

4.1 Service Provider Network

When you submit a service request through our platform, we share your information with independent contractors, installation specialists, and service professionals in our nationwide network. These qualified partners may contact you via phone (including automated or AI-assisted calling systems), email, SMS, or other communication methods to discuss your project, provide quotes, schedule consultations, and deliver services.

Your information may be distributed to multiple contractors simultaneously to ensure you receive competitive pricing and service options. By using our Services, you expressly consent to this sharing and authorize these partners to contact you regarding your project and related services.

4.2 Marketing and Business Development Partners

We may share your contact information, project details, and preferences with carefully selected business partners, marketing affiliates, and complementary service providers for their own marketing and business development purposes. These partners may include home improvement companies, financial service providers, insurance companies, real estate professionals, and other businesses that offer products or services relevant to homeowners.

These partners may contact you with offers, promotions, and information about their services. While we carefully vet our partners, we do not control their subsequent use of your information or their privacy practices. Each partner operates under their own privacy policy, which we encourage you to review.

4.3 Data Monetization and Lead Distribution

As part of our business model, we may transfer, sell, license, or otherwise provide your information to third-party companies and contractors for compensation. This enables us to maintain our nationwide service network and provide you with access to qualified professionals. Your information may be shared with multiple entities, and you may receive contacts from various sources regarding your project and related services.

4.4 Technology and Service Providers

We engage third-party service providers to support our operations, including:

• Cloud hosting and infrastructure providers
• Email, SMS, and communication platforms
• CRM and marketing automation systems
• Analytics and data processing services
• Payment processors and financial services
• AI and machine learning service providers
• Advertising and marketing networks
• Call center and customer support services

4.5 Corporate Transactions

In connection with any merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be transferred, sold, or disclosed as part of such transaction. You will be notified via email and/or prominent notice on our website of any change in ownership or control.

4.6 Legal Requirements and Protection

We may disclose your information when required by law or when we believe disclosure is necessary to comply with legal obligations, protect our rights and property, prevent fraud or security threats, enforce our agreements, or protect the safety of our users and the public.

5. Communications and Automated Contact

5.1 Consent to Communications

By providing your phone number and email address, you expressly consent to receive communications from FenceTiger, our contractor partners, and affiliated service providers via:

• Telephone calls (including autodialed, pre-recorded, or AI-assisted calls)
• Text messages (SMS and MMS)
• Email communications
• Push notifications and in-app messages
• Postal mail

5.2 Types of Communications

Communications may include:

• Service-related messages and project updates
• Quote confirmations and contractor contacts
• Appointment reminders and scheduling
• Promotional offers and marketing materials
• Surveys and feedback requests
• Newsletter subscriptions
• Product and service announcements

5.3 AI-Assisted Communications

We and our partners may use artificial intelligence, automated systems, and pre-recorded messages to contact you. These technologies help us efficiently coordinate services, schedule appointments, answer common questions, and provide timely information about your project. AI-assisted communications may occur via phone calls, chat systems, or email responses.

5.4 Marketing Communications

You consent to receive periodic marketing communications from FenceTiger and our business partners regarding special offers, promotions, new services, and related content. These marketing messages help you stay informed about opportunities that may benefit your home improvement projects.

5.5 Opt-Out Options

You may opt-out of marketing communications at any time by:

• Clicking "unsubscribe" in email messages
• Replying "STOP" to text messages
• Calling (800) 555-1234
• Emailing info@fencetiger.com

Please note that opting out of marketing communications will not stop transactional messages related to your active service requests. Additionally, opting out of contractor communications may limit our ability to connect you with service providers.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, local storage, and similar tracking technologies to enhance functionality, analyze usage, personalize content, and deliver targeted advertising. These technologies help us understand user behavior, improve Services, and measure marketing effectiveness.

We work with third-party advertising networks and analytics providers who may collect information about your online activities over time and across different websites. You can manage cookie preferences through your browser settings, though disabling cookies may limit some functionality.

7. Data Security and Protection

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure servers, firewalls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using industry-standard practices, we cannot guarantee absolute security. You acknowledge and accept the inherent risks of providing information online.

8. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal limitations)
• Opt-Out: Opt-out of marketing communications and certain data sharing
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of certain processing activities
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for processing (where consent is the legal basis)

To exercise these rights, contact us at info@fencetiger.com or (800) 555-1234. Please note that some rights may be limited by applicable law, and exercising certain rights may affect our ability to provide Services.

9. State-Specific Privacy Rights

9.1 California Residents (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, disclosed, or sold
• Right to request deletion of personal information
• Right to opt-out of the sale or sharing of personal information
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising privacy rights
• Right to opt-in consent for minors under 16

Do Not Sell My Personal Information: To opt-out of the sale or sharing of your personal information, visit our website or email info@fencetiger.com with the subject line "California Do Not Sell Request."

In the preceding 12 months, we have collected and shared/sold the categories of personal information described in Section 2 with the categories of third parties described in Section 4.

9.2 Other State Privacy Laws

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws have similar rights. Contact us at info@fencetiger.com to learn about your specific rights and how to exercise them.

9.3 Nevada Residents

Nevada residents may opt-out of the sale of certain covered information. To submit an opt-out request, email info@fencetiger.com with "Nevada Do Not Sell Request" in the subject line.

4. Information Sharing and Disclosure

Service Network and Business Partners

When you submit a request for services, we share your information with independent contractors, service professionals, and business partners in our nationwide network. These partners may include fencing contractors, installation specialists, and related service providers who may contact you regarding your project. By using our services, you authorize us to share your information with these qualified professionals to facilitate service delivery and enhance your experience.

We may also transfer or provide your information to third parties as part of our business operations, including companies that offer complementary home improvement services, financing solutions, or related products that may be of interest to you. This enables us to maintain a comprehensive network of service providers and ensure you receive competitive quotes and options.

Marketing and Business Development

Your contact information and project details may be shared with select partners in our service network for marketing and business development purposes. These partners may contact you with offers, services, or information that aligns with your project needs. We carefully vet our partners to ensure they meet our quality standards, though we cannot control how they use your information once shared.

With Financing Partners

If you express interest in financing, we may share your information with multiple lending partners to facilitate financing applications and provide you with competitive options. These partners have their own privacy policies that govern their use of your information.

Technology and Service Providers

We may share information with third-party service providers who help us operate our website, conduct business, or service you, such as:

• Website hosting and infrastructure providers
• Email and communications service providers
• Analytics and data processing providers
• Payment processors and financial service providers
• CRM and customer management platforms
• Marketing and advertising partners

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred or acquired by a third party as part of such transaction. You will be notified via email or prominent notice on our website of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or regulatory requirements.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website usage, and deliver personalized content. You can control cookies through your browser settings, though some features of our website may not function properly if cookies are disabled.

11. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Opt-out of information sharing with third parties for their marketing purposes
• Withdraw consent for data processing
• Object to certain processing activities

Please note that opting out of information sharing may limit our ability to connect you with service providers and fulfill your service requests. To exercise these rights, please contact us at privacy@fencetiger.com.

13. Communication Preferences

By providing your contact information, you consent to receive communications from FenceTiger and partner contractors in our network via phone, email, and SMS regarding your project and related services. You may opt-out of marketing communications at any time by:

• Clicking "unsubscribe" in email communications
• Replying "STOP" to SMS messages
• Contacting us directly at privacy@fencetiger.com

Please note that even if you opt out of marketing communications, you may still receive transactional or service-related messages regarding your specific requests or inquiries.

14. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

15. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

16. State-Specific Privacy Rights

California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected and how it's used
• Right to know if personal information is sold or shared and to whom
• Right to opt-out of the sale or sharing of personal information
• Right to request deletion of personal information
• Right to correct inaccurate personal information
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@fencetiger.com or call (800) 555-1234. We do not discriminate against California residents who exercise their privacy rights.

Other States

Residents of other states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, and Utah) may have similar rights. Please contact us to learn more about your specific rights.

17. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information to maintain our service network, resolve disputes, enforce our agreements, and comply with legal obligations.

After the retention period expires, we will securely delete or anonymize your information unless longer retention is required or permitted by law. Some information may be retained in backup systems for disaster recovery purposes.

18. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our services, you consent to such transfers.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email (to the email address on file) or prominent notice on our website at least 30 days before the effective date.

Continued use of our Services after the effective date of changes constitutes acceptance of the updated Privacy Policy. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly.

20. Contact Information

For questions about this Privacy Policy, to exercise your privacy rights, or to submit privacy-related requests, please contact us: